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CRM Integration

Contacting merchants to update their online checkout forms

1

Answers

JD Carluccio

Entrepreneur,, Head of Product, Consultant

Very interesting concept. You need to understand the value proposition of your product to understand who is the stakeholder that you'll benefit the most. As I see it from your short description you will be obtaining lots of data from the end users (customers). This data is not really of interest to the CRM but to the merchant. Is them who want to understand their client to be able to serve them better. If you go to the CRM they would like it, but to package and sell it again to the merchants :)

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Tom Williams

Clarity's top expert on all things startup

Generally speaking, a Preferred Share class with strong protective provisions (such as the right to appoint a board member) could afford you significant protections but if the terms are too onerous relative to the amount of money and stage of the Company, it might prevent the Company from raising further funding downstream, thus hurting your investment. You could also put all of the money in on a convertible debenture, which has some advantages but doesn't necessarily protect you. The best way to protect your investment is to invest in good people that you trust. It's simple and true. Happy to talk through the particulars of your situation.

JD Carluccio

Entrepreneur,, Head of Product, Consultant

I don't know if this is the right answer because your question is a tricky one. Before you get an answer I'm going to give you an example of a company I think fits what you are looking for: Medium.com Read here : http://firstround.com/article/How-Medium-is-building-a-new-kind-of-company-with-no-managers And here http://holacracy.org And here https://medium.com/about-holacracy I think this would give you something to start with

JD Carluccio

Entrepreneur,, Head of Product, Consultant

I understand your doubts. I had them too until I learned a little of how it works and then I saw several real opportunities for Bitcoin to be used. I wrote a post on it with one example that can maybe help you understand: https://medium.com/@JDcarlu/on-bitcoin-south-america-a080fe17179e

Jan Roos

Full-stack lead gen from clicks to phone calls

Have you considered crowdfunding? Investment grants will be able to take care of funding but crowdfunding has the benefit of taking care of funding and providing a customer base.There are many examples of teams without a fully working prototype being successful on these platforms. Kickstarter will be off the table but you have some great options with Indiegogo (https://www.indiegogo.com/) and the Brazil specific network Catarse (http://catarse.me/en) Of course, you will have to focus on things like presenting your story and getting attention for a bit but if you are successful you will have money for a prototype, access to a customer base and exposure that could bring some helpful people onto your team - even the angels and VCs you'll need to get to the next level. Message me if you need some help - I'm not personally an expert in crowdfunding but I can connect you with some of the best in the business.

JD Carluccio

Entrepreneur,, Head of Product, Consultant

The business model should (in most cases) adapt to your product. No the other way around. I wrote two examples of how companies should adapt their monetization strategy to what their customers actually want the product to do, and not the other way around. You can read them here: https://medium.com/@JDcarlu/mattermark-for-everyone-b9d92e6a8831 https://medium.com/@JDcarlu/on-medium-images-b3941a97ba94 Hope it helps explains what I mentioned before

Technical Support

24x7 support and how to charge?

3

Answers

Mike Jain

10 years of shaping businesses across globe

The best way is to create an app or a website that connects to paypal which automatically allows customer to call or create ticket as well as charge the customer based on timings. For example if the customer open your website or app during day it would be X dollars and if they visit it at 2.00AM then X+Y Dollars. I would not advise subscription model if they do not frequently call you.

Sarah Brody

Digital Ads Expert | Former Marketer @ HubSpot

Yes, you can target Facebook ads by location: https://www.facebook.com/business/a/online-sales/ad-targeting-details

Rui Delgado

Entrepreneurship / Online Marketing / E-Commerce

Not sure about the investment to be honest. It could be good for investors to check when you ask them for funds. I would do it, BUT I would hold on announcing a round of investment on AngelList until you have at least half of it. That's my advice, I hope it helps!

David Somerfleck

Digital Marketing Specialist w/20 yrs experience

First of all, starting a business on revenue generated from affiliate sales or incidental revenue is going to be minor and not enough to scale much less build a business. Unless you're a "solo-preneur" you'll need some additional form of revenue if you intend to add to the software-as-service website after it's launched. Also, you need to determine a) if you have a budget allocated for completion of this project, and you would be able to estimate this based on completing a business plan (if you have not already done so), and then calling several agencies for estimates. Expect to pay (at least five grand to get it off the ground). As a developer, I used eCommerce daily, and would be interested in a related service that could measure factors such as tracking visitor peregrinations through my site and what drove them to place one order over another, for example, Most other data I get through the eCommerce provider. So I would say that one of the reason's it's difficult to come up with some of these factors is not yet know enough about the business model itself. You can't determine size of a market without first identifying specifically what it is, and how that may change. You'd need to try a trial run, talk to some similar ventures, (especially similar ones that are local so you can meet them personally). I have no issue with all the jargon you're using, but I do not agree with the sentiment that traditional business references won't help. You need a business plan if you have not already completed one. The next step is narrowing in on target audience; you're coming up with numbers and estimations based on theory and not on actual product launch and tests - and this can be fatal for any kind of launch where presumptions dominate over exact data. I think once you narrow this in more, focus on niche market(s), find some ways to test your concept (so you can get what's called proof of concept), figure out how you are going to finance this while it's struggling for its first years, figure out how to scale and measure ROI, you might have something to work with. I would go to Score.org, and look up some different business plans, business model mock-ups, find references to software as service, then I'd look up similar businesses on Manta, Dunn & Bradstreet, or other corporate intelligence sites, look for similar entities (most of which flopped statistically) and look for local businesses that are similar in practice or intent and break bread with them. There's simply not enough meat on the bones for me to speculate on possible income streams; it's like going in front of investors and explaining to them how big a market share is and how much it generates annually and then that your business will exploit that market share. You need to explain how, why it's different and unique, how you'll compete, and what your revenue sources will be and show some kind of sustained profit through at least 1 to 2 years before they'll part with a nickel. So by the same token you have to assume the onus of conducting more due diligence.

Jan Roos

Full-stack lead gen from clicks to phone calls

If you aren't tech savvy, I would highly recommend shopify. It's designed with users like you in mind with a very simple back end that can run shipping, adding products and everything else you've mentioned. If you can run a wordpress site, you can run shopify. After setting up my first store I was able to get the next one up in only a few hours. It's that easy. Also a great community for support as well as an impressive app developer community with new features coming out all the time.

Rui Delgado

Entrepreneurship / Online Marketing / E-Commerce

You have to be careful on selecting your co-founder. I know it's an already cliché to mention it, but selecting one is like selecting a spouse to marry. You need to know the person first, and even some investors and accelerators dismiss automatically startups because the founders didn't meet before working together in the startup. If you're doing a tech startup, the co-founder should have a technical background if you don't have it. That will save you a lot of money when you're bootstrapping as well as making sure you deploy a great product as soon as possible. Once you want to work with someone, my best advice is to hire them to do a project or a task inside the startup. More than words, you need to see them in action and that way you can evaluate your chemistry as a team. When you already worked the details and decided to create a startup together, you need to be smart about the plans. You need to sign a partnership agreement and put the equity in a vesting option. In Silicon Valley, the standard vesting period is 4 years with a one year cliff. After one year, the founders fully own of the 25% of their shares. That means if they leave the company before the first year, they will not have equity in the company. Having all that in mind, I think it will help you select the best co-founder possible and also be a better bet to investors if you ever decide to raise money. I hope it helps!

Tom Williams

Clarity's top expert on all things startup

Here's what you need to do to recruit any cofounder: 1) Prove or at least instill *high* confidence that you can fund the business or raise the funds required; 2) Demonstrate that you are someone worth following. What have you done previously that clearly shows to others that you have what it takes to succeed? 3) Credibly demonstrate that your idea can create massive success. An idea by itself, no matter how interesting is woefully insufficient. 4) Spend every day making outreach (cold emails, LinkedIn, dribbble, etc) to people, meeting at least 3 a week. You will "kiss many frogs." It's likely you have to meet at least 100 people to find the right person and that assumes you have 1-3. By the way, in order to actually *meet* 100 good people, you'll have to make outbound to at least 400 people. 5) Negotiate equity and compensation (pre and post funding) and ensure written alignment on how decisions are made between the two of you. Cofounder relationships are as intense as marriages. And just like getting married, it requires a lot of dating to build the trust. I'm *totally* unconvinced that two people can find a person they haven't known previously, and become effective cofounders. I think you're better off finding the money to hire someone than actually find a cofounder. The main reason? You probably won't find someone as passionate as you are about what you're building. And keep in mind, I have no idea who you are or what you're building so that's no judgement on you or the idea, just the reality I've observed over 20 years of startups.

Manolis Sfinarolakis

RealityCrowdTV Crowdfunding Summit & Incubator

The best ones that I have used are as follows: O-Desk: https://www.odesk.com/. This is good for more complex tasks that are still relatively cheap to implement. Fiverr: https://www.fiverr.com/. These are small jobs that cost $5 bucks per gig. Good to get small stuff done fast. I hate to say this, but this is how I found a great outsourcing partner in India. I spoke to my friend who recently moved to the U.S. from India and ask them if they wanted to be my "interpreter" to find a good outsourcing partner for additional tasks. They actually knew people doing exactly what I wanted to get done and they were able to connect me to a great small firm in India that has great and ambitious contractors for hire for only $6 per hour. Sometimes the best way to do it is ask an Indian or Chinese friend :).

Jason Pliml

Business & pricing strategy

Avoid buzzwords: - every founder thinks their idea is disruptive/revolutionary - every founder says their financial projections are conservative Instead: - explain your validation & customer traction - explain the assumptions underlying your projections Avoid: - focusing extensively on the product/technology rather than on the business - misunderstanding the purpose of financial projections; they exist in a pitch deck to: a) validate the founders understanding of running a business b) provide a sense of magnitude of the opportunity versus the amount of capital requested c) confirm the go-to-market strategy (nothing undermines a pitch faster than financial projections disconnected from the declared go-to-market approach) d) generally discredit you as someone who understands how to build a company; for instance we'll capture 10% of our market, 1% of China, etc. Top down financial projections get big laughs from investors after you leave the room. bonus) don't show 90% profit margins. Ever. Even if you'll actually have them. Ever. Instead: - avoid false precision by rounding all projections to nearest thousands ($000) - include # units / # subscribers / # customers above revenue line; this goes hand-in-hand with building a bottom up revenue model and implicitly reveals assumptions. Investors will determine if you are realistic, conservative, or out of your mind based largely on the customer acquisition numbers and your explanation of how they will be achieved. - highlight your assumptions & milestones on first customers, cash flow break even, and other customer acquisition and expense metrics that are relevant Avoid: - thinking about investor money as your money - approaching the pitch from your mindset (I need money); investors have to be skeptics, so understand their perspective. - bad investors; it's tempting to think that any money is good money. You can't get an investor to leave once they are in without Herculean efforts and costs (and if you're asking for money, you can't afford it). If you're not on the same page with an investor on how to run/grow the business, you'll regret every waking hour. Instead: - it's their money; tell them how you are going to utilize their money to make them more money - you're a founder, a true believer. Your mantra should be "de-risk, de-risk, de-risk". Perception of risk is the #1 reason an investor says no. Many are legitimate, but often enough it's simply a perception that could have been addressed. - beyond the pitch, make the conversation 2-way. Ask questions of the investor (you might learn awesome things or uncover problems) and talk to at least two other founders they invested in more than 6 months ago.

mike rhodes

Owner at WebSavvy

This is what you're after - does exactly what you want https://support.google.com/adwords/answer/2998031?hl=en-AU

Phillip Dyhr

Online Marketing, Outsourcing and WordPress

Hi, I have many assistants in Eastearn Europe and Philippines. We pay using Skrill, to get around paypal. I think Moneybookers also works in Bangladesh https://www.worldremit.com/en/zero-fees

Dan Neale

Agency Leader & Communications, PR, Social Expert

If your objective is to get a product funded, then getting on the news isn't necessarily the best route as this is a very broad approach vs targeted. Am assuming that whoever will invest in your product, will need to have a bit of understanding about what it offers photographers? From an editorial perspective, bloggers and journalists will write about something if it is genuinely newsworthy. Would need to know more about the product and how it would/could innovate to tell you if I think it is. Would always say, that a more targeted approach is best. One thing I have done many times is research into a specific niche (e.g. photographers) then create an influencer list from that to then target with a story/product etc. Would look for those that may have written about similar products. A modern PR agency should be able to do this for you and have skills in this area. Another route, beyond the photography blogs and specialist media etc. is to use things like social media advertising, targeting those that have an interest in photography. This is more guaranteed in a sense, and you could manage how much money you put into it and what the target cost per click is. Budget would play a factor, but social media ad platforms can provide a very targeted way to reach people and deliver highly favourable CPC rates, and as a result great ROI. Would compliment this with community outreach, targeting photography forums by approaching moderators and asking them what they thought of the product and how happy they wold be to post, or allow you to post to the community. For something like this, would say the best way is a combination of various tactics just one approach. You need people talking about it to create that groundswell, but you also need a guarantee in terms of traffic. Would be hard to guide anymore without a more in-depth understanding of the product and its benefits. Hope this is helpful, let me know if you'd like to chat more.

Joseph Peterson

Names, Domains, Sentences and Strategies

Q: How to build a dream house when you are not a builder? A: Talk to an architect ... or a foreman ... or someone who has built a house like the one you envision. If you're not sure what kind of scope your web project requires, that's fine. At least, begin by talking to a software developer or a web designer. They'll have a better sense for what's required.

JD Carluccio

Entrepreneur,, Head of Product, Consultant

Maybe you can start by making the SEO better, tips here https://medium.com/blogging-and-seo-tips Traffic mostly depends on who your users/visitors are and to what community are you serving. Try to figure out that before trying any marketing campaign.

JD Carluccio

Entrepreneur,, Head of Product, Consultant

What kind of business? What product? What market? Who are your customers? Where do you add value? All this questions (and more) have to be answered before you start the business.

JD Carluccio

Entrepreneur,, Head of Product, Consultant

Family & friends. This is where all begins. If they don't trust and believe in you it will be difficult for others to follow.

Manolis Sfinarolakis

RealityCrowdTV Crowdfunding Summit & Incubator

Non-profit is incorporated as a 501c(3) and must be approved by the government for the tax advantages to take effect. A social business or perhaps a Benefit Corporation is a new corporate structure available in certain states that allow the for profit corporation to put the "Social Mission" of the company ahead of the "Shareholder Profits".

Shishir Bashyal

Applied AI, ML, and Data Science Leader

Yes, exactly what Twilio is capable of. If you need it for just your business, this can be done using simple scripts. Routing is actually the easy part. Voicemails are a bit more involved but they have you covered: https://www.twilio.com/docs/howto/voicemail

Joseph Edmonds

PHP Developer, Magento & E-Commerce Specialist

I'm surprised other people are giving you concrete answers as it is impossible to say. How much have you invested in building the current ROR based system? Are the developers happy to code with both or are they simply steering you towards the technology they know? Magento is a great platform. Extensions are a double edged sword, they can be very good and save a lot of effort. Likewise there are some terrible extensions out there. The cumulative effect of adding lots of extensions can be really bad as well. Ultimately, you are likely to get what you pay for, no matter which platform you go with.

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