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Results for: Call Centers

I definitely recommend plantronics. Check out their website and your can order them online. I remember using CS540 model. Its wireless, good battery life, reduced background noise and easy to hook up. Its expensive but you can get a cheaper options on their site. They are one of the leaders in...

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I have a membership site with video training that companies use to train their salesforces. Having set up many paid and commission-based sales teams over the years, here are the main issues: > the less effort you put in at the beginning, the more turnover you're going to experience > if you do...

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I'm currently advising a client right on exactly that kind of customer service integration. Look into Live Ninja (https://liveninja.com/). It brings together the best of both worlds from web and a call center. Voice + Video + Instant connect without any special software, or a phone. You can have...

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Based on my 15+ years of experience in the Contact Centre technology space and given the requirements you have outlined for high volume inbound & outbound calling I would look at solutions from Avaya, Genesys or Cisco. there are others around but these have a history in Contact Centre Each of th...

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I thought questions was for ... questions...sure I'll send an email when I have time.

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Hello! I want to ensure that I understand the question. Are agents having to call customers back in order to resolve their issues or concerns? If so, I would ask how well-versed are the agents in the business/product? Do you have a knowledge base or ongoing training to help the agents to stay on ...

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An automated system could easily accomplish this. Human call centers would be slow and costly for something like this, if I understand correctly. I can think of a way of testing this idea without building any technology. You can setup a toll free number with extensions for each driver's cell pho...

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