Questions

Our best referrals come from small IT service companies. I want to come up with an incentive for them to refer us to their clients.

I want help with creating buzz, incentive, or reward for IT companies to want to refer us to their clients. I want them to only think of us when it comes to websites or PHP custom application programming. We are a web development firm. Our best referral sources are IT service companies. We want more of them to refer us to their clients. What incentive could we use to refer their clients to us? We have tried a percentage of the business they refer, not great results. We have tried to offer the IT companies some complimentary web services, not great response.

3answers

I'd say the best source of ideas on more effective referral programs are to ask your referral sources. Even surveying them with a very simple survey could not only provide some added insights but also reinforce your gratitude for their continued loyalty.

What you might be under-estimating is how good the IT Service firms referring you look when they're able to get their clients a great web development outfit on time and on budget, or at least, I presume this to be the case ;) There are so many bad web shops out there, that just having a reliable referral source might be value enough.

Also, if referrals are being made by only a handful of employees inside these IT service firms, you might consider just spending the fee on a great regular dinner or lunch. High-touch relationship building is often more effective as a lubricant to further business amongst service providers than elaborate referral / incentive programs.

Happy to talk to you further about how to evaluate your options.


Answered 7 years ago

In my experience incentives for referrals don't work that well. Particularly if your referral sources are small businesses. The small amount they'll get won't compensate the risk of upsetting their clients. I'd suggest you find a way to make it easy for your referrers to introduce you. Think of a service they could offer their clients you could provide for free: website review or a 1/2 hour consultation. Or a product they could give away that's seems valuable like a complimentary webinar, or white paper or report, or checklist. Help your referrers look good in front of their clients.


Answered 7 years ago

OK

First of all, what problem are you solving for them? Why are they referring you?
This is really powerful stuff. This is better than a buzz.
If you incentives them, then they are no longer referring you, they are selling you.

Do you really want to loose that?

Seriously, it sounds like you are doing great!

Steve


Answered 7 years ago

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