My goal is to make it quick and easy for our early adopters to provide feedback or chat with our small team while they are using our beta web product. I was thinking of a chat plugin titled "Chat with [CEO's name] now", considering that at this stage 50% of our clients know the CEO personally. Do you have any other suggestions, or any specific customer support platform to use?
We use a stack of:
- Intercom: Besides having a chat with the user, you have a lot of usage data from them. Also, you can create auto-messages. If they're done in the right way, they can be pretty personal.
- HelpScout docs: for knowledge base. It's a great tool for creating content and organizing it.
- Wistia: To upload videos and see how users are interacting with it
- Screencast O-Matic for screencasts: sometimes you have to show things for users, so this it's the best free option out there.
- clyp.it: For recording audios: It helps you to give more personal (if you know which language users know)
- Skype and telephone: Last but not least. To really understand customer at early stage, you should talk to them and still telephone works pretty well for that :)
It's a mix of tools who makes them to feel more personal :)
Answered 8 years ago
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