For the last 6 months I've had my java developer build the backend and front end dashboard for my background check business.. There are consistently customer complaints about errors in the whole system, such as not being able to log back in, and trouble filling out the form. He keeps blaming the users instead of fixing the problems.. It's getting frustrating and As I lack knowledge in IT , I do not know how to assess if it's his lack having great skills and pulling the wool over me, or if it is that he says " errors are expected " how do I approach this.
How are you today? I would like to start by asking if you have a QA process in place? Normally, with any application or website development, there is a final step of validating what has been developed before releasing it to the public. This ensures that there are no bugs or defects being released. You can do this yourself, hire a freelancer to do it for cheap or retain a professional service like applause.com. You can also do code reviews, to check for commonly accepted coding conventions. Hope this helps, let me know if I can be of assistance?
Answered 9 years ago
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