Questions

I have a customer that's getting slower and slower to pay. The customer used to pay in 14 days, then 21. Now at day 21 they make me 'request payment' and it takes another 3-4 days for the funds to come in. Should I separate myself from them? It's not a big part of my income but I'm wondering if they're in financial trouble and I may not get paid one day.

You're right, they could be showing signs of financial trouble -- or they could just be busy / lazy / inattentive to your invoices, which happens often enough in accounts payable departments.

I don't think this alone is enough to warrant cutting ties with a client, but there are a few things you can do.

1. Amend your agreement to charge % interest on invoices after some grace period. This will incentivize on-time payment.

2. Amend your agreement with them to require a personal guaranty, i.e. if the company doesn't pay, the signer is personally liable for the sum owed. I've been told this is an easy judgment to win in court, which means you hopefully won't have to go to court.

3. Let them know that after 21 days you will cease services until their balance is paid.

4. Have an earnest chat with the head of the company. S/he will pass the message along to accounting.

I hope this helps. Let me know if you've tried any of these avenues...


Answered 7 years ago

Unlock Startups Unlimited

Access 20,000+ Startup Experts, 650+ masterclass videos, 1,000+ in-depth guides, and all the software tools you need to launch and grow quickly.

Already a member? Sign in

Copyright © 2024 Startups.com LLC. All rights reserved.