How to change item info if it wasn't created by you on Amazon?

We manufacture and sell our startup innovative product and we want to sell it on Amazon. The problem is: the item profile was created by someone else: and it was made poorly with not the greatest pictures and product description. And we have no control over info changing. We have tried to address this issue to Amazon support, but they were reluctant though we have registered ourselves as a brand owner on Amazon. Does anyone have any ideas how to resolve this? Thank you.


List your item against the wrong UPC code. This provided Amazon with all the correct information, including the correct photo. Then go back and mark your inventory at zero.. keep an eye on this as you don't want to sell the item as you might not have the wrong item to ship.

Then email Amazon with the ASIN number and explain that you have piggybacked on the listing based on the UPC code but the detail page reflects the wrong item. Let them know that you have removed your inventory till this can be worked out. I included photos to show the UPC for the correct item. Ask Amazon to cleave the listing so you can list your item.
Amazon cleaved the ASIN. I had never heard that term. What Amazon did was split the listings and assigned a new ASIN to the listing I started. This allowed both listings for one UPC code while Amazon looking into the questionable listing.

You have to have a UPC code to list an item... or you need an exception from Amazon. You can't take an item that has a UPC code and add a non-UPC code item as a variation.

The photos are slower than the text. When starting a new listing, the photos don't even start to be loaded until you have completed the listing. Just the way Amazon's system works.

Answered 8 years ago

Assuming you are talking about product detail pages, there are some conditions that need to be met about editing their content and owning pages depending on what exactly is the product that you want to sell. I will be happy to discuss this over a call.

Answered 8 years ago

If you sell via Vendor Central (versus the standard Seller Central), then you can overwrite it all. Vendor Central is when you sell directly TO Amazon, versus on Amazon. Amazon gives much more latitude to the sellers that provide them the product and consider them the authority, versus some guy who may be selling it out of his garage. The problem is, right, Amazon can't tell if you are a guy in his garage that picked up a bunch of these on a closeout or the actual brand owner. If you sell via Vendor Central they now consider you the brand owner and will allow you to make any changes you want to the existing listing.

Answered 8 years ago

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