How can I determine my ideal customer for a services marketplace similar to airtasker, thumbtack ,and so on.

I hired some developers and the product is almost ready. The target market is a developing country where there are no products like this.


Identifying user personas is critical to your agenda.

I originally come from South Africa, where the best "tech" startups are fundamentally copies of successful businesses in the USA or EU.

The advantage, of course, is that they can copy many of the aspects of the original market leader: UX, UI, user acquisition strategies, growth tactics, business models etc. They also have a great use-case for raising capital and a potential exit to a local player, PE firm or the original company they copied when the company expands to their shores.

So the key piece of advice: research who their ideal customer is. Read all the articles interviewing the team and watch videos where they discuss these issues. Want to be really sneaky? Get someone to interview them for you. Stalk them on social.

There are a variety of other tools you could be using to analyze their followers on different social media channels to discover who the ideal persona is as well. EG: Sprout Social.

Another thing to do: join their boards and see if you can get some business for yourself to see if you can get a handle on what the interactions are like.

Answered 8 years ago

Since I've successfully launched a marketplace and if I were to do it all over again, I would take a very methodical approach. My recommendation is the following:

1. Create an Opportunity Assessment. In other words, get your thoughts on paper about the opportunity. Start high-level doing secondary research. Determine your Total Available Market (TAM), your Serviceable Available Market (SAM) and your Service Obtainable Market (SOM). Make some assertions about pain points. Create customer personas.
2. Get out of the building. Talk to 10 prospects about their pain points and validate your assumptions about your customer persona.
3. Build a non-scalable MVP. Building a platform is a lot of work, money and effort. Before you go off to the races, see if you can service 10 customers manually.
4. Service those clients and account for your lessons learned. What did you learn in that process? Were you able to determine where the friction in your marketplace is (supply or demand side)? If you were to build a platform, what kind of prototype would you need to build? What features do your customers need to see?
5. Rinse and repeat with 20 additional customers.
6. Rinse and repeat with an additional 20 customers (total of 50).

If you go this route, I can guarantee you, you'll come out really know your customer and how your product/service needs to be developed. I hope this was helpful.

Answered 8 years ago

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