What call center headsets and technology setup would you use?

Hello Clarity! We have a growing financial services startup and as we expand the sales and customer service team we are experiencing significant noise pollution with customers able to hear other calls from different agents at the same time. We are ready to upgrade our call center headsets and want specific recommendations on what models you recommend for a close quarters environment? Goal is to limit background noise and maintain high voice quality. Thank you for your help.


I definitely recommend plantronics. Check out their website and your can order them online.
I remember using CS540 model. Its wireless, good battery life, reduced background noise and easy to hook up. Its expensive but you can get a cheaper options on their site.

They are one of the leaders in this field.

Answered 10 years ago

You will want to look for an item that promotes noise cancellation in the microphone.

Answered 10 years ago

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