I'm the CEO of a service shop (developers). We currently have 20 employees. What are qualities that I should be looking at when hiring for an operations position to help me with day to day tasks? I'm also torn between hiring someone from the outside with experience, or promoting someone that I trust with less experience.
I'm working directly with the SVP of Operations of my company & based on that I would HIGHLY value a few "off the radar" behaviors; the ability to quickly adapt to change, continuous learning, strong implementation skills, and the ability to identify/develop talent.
You're welcome to contact me for more detail - not knowing the experience of your internal candidate, hard to answer that part of the question.