I'm the CEO of a service shop (developers). We currently have 20 employees. What are qualities that I should be looking at when hiring for an operations position to help me with day to day tasks? I'm also torn between hiring someone from the outside with experience, or promoting someone that I trust with less experience.
Having been on both sides of the coin, I would say trust is the first factor. Mentor the one with less experience and as he develops, your time will thereafter be freed up to work on long term strategic goals & objectives.