Quality Management
1
Answers
Certified Power Platform CRM and ERP Consultant
This is a great need and one I've seen come up frequently in enterprise software projects — particularly with ERP implementations, Power Platform rollouts, and custom app development.
If you're looking for a Test Manager or QA lead to ensure the quality and reliability of your applications, here's what that engagement typically looks like and what to look for:
What a Test Manager Does in Practice
A good Test Manager doesn't just run test cases — they own the entire quality assurance lifecycle:
- Define test strategy and scope aligned to business risk
- Design test plans for functional, regression, integration, and UAT phases
- Manage a team of QA engineers or coordinate with business users doing UAT
- Track defect lifecycle (logging, prioritization, resolution, re-testing)
- Report test progress and quality metrics to stakeholders
- Sign off on go-live readiness
When Do You Need One?
You especially need a dedicated Test Manager when:
- You're going through a major ERP, CRM, or platform migration
- You're releasing a customer-facing product or SaaS app
- You're integrating multiple systems (APIs, third-party connectors, middleware)
- Your team is doing development but has no structured QA process
- Previous releases have had post-go-live issues or user complaints about bugs
What Good QA Looks Like for Business Apps
For Microsoft Dynamics, Power Apps, Salesforce, or custom web apps:
- Automated regression testing using tools like Playwright, Selenium, or Azure Test Plans
- Structured UAT sessions with business users using documented test scripts
- Integration test coverage for API endpoints and data flows
- Performance and load testing if the app has significant concurrent users
- A clear defect triage process so nothing slips through
How to Engage One
If you're not ready for a full-time hire, a fractional or project-based Test Manager is a very cost-effective option. They can set up your QA framework, train your team, manage a go-live cycle, and hand off.
I work across ERP, CRM, and Power Platform implementations and have helped clients establish QA processes that significantly reduced post-go-live defects. If this is relevant to what you're building, feel free to connect — happy to discuss your specific situation.
Answered 21 days ago