Honestly, I believe a small business alone can create a certain level of trust — through consistent quality, transparency, and professionalism. When people see that you deliver what you promise, it naturally builds confidence. But from my experience, relationships still matter more in the long run. Trust deepens when there’s a human connection — when clients know who you are, how you work, and that you genuinely care about their needs. Especially for a small business, personal relationships turn satisfied customers into loyal ones. So while the business sets the foundation for trust, it’s the relationships that truly sustain and grow it.