Vivian James
SaaS Implementation, Salesforce & Agile Program Management
Senior Program Manager & IT Administrator · New York, New York, US
Open to advisory
Product · Engineering & Tech · Operations & Finance
5
Hours / month
About Vivian
Vivian C.R. James is a Customer Success, Salesforce, and IT professional with over 7 years of experience delivering SaaS implementations, user onboarding, and technical operations. She bridges technical solutions and business needs, ensuring smooth platform adoption, efficient workflows, and clear stakeholder alignment. Her background includes extensive Salesforce administration, Agile/Scrum project delivery, and scaling operational systems across high-growth environments.
Skills
Experience
job
Director of Development
South Orange Performing Arts Center (SOPAC)
Directed fundraising initiatives and customized Patron Manager (built on Salesforce) to improve data management and donor tracking.
job
Senior Program Manager & IT Administrator
Storytelling Arts
Leads Agile project delivery, oversees operations, and manages Salesforce database administration and Google Workspace infrastructure.
job
Director of Operations & IT Infrastructure
The Foundation for Art & Healing
Directed operations and IT infrastructure, managing 5+ years of Salesforce administration and aligning processes for growth from $50K to $1M budget.
job
Functional Business Analyst
Deloitte
Supported end-to-end agile Salesforce implementations, backlog prioritization, UAT, and improved developer velocity by 20%.
education
Software Engineering Certificate
Hackbright Academy
Software Engineering Certificate in Computer Software Engineering.
education
MPA, Public Administration
Seton Hall University
Master of Public Administration (MPA).