Thomas Greco
Experienced Lending and Operations professional with over 20 years of experience in Lending, Compliance, Oversight, Controls, Contact Center, back office, training, quality, and process management.
Founder @integris · Richmond, Virginia, US
Open to advisory
Customer acquisition · Product · Operations & Finance
Makes warm intros to
5
Hours / month
About Thomas
I’m Tom Greco — a husband, father, and operator who has spent more than two decades helping financial services and fintech organizations scale responsibly.
On the personal side, I’m the proud father of Gia (18), husband to Amanda for 19 years, and the devoted (and slightly overruled) fur-father to Daisy, our 4-year-old dog. Family is the grounding force behind how I lead, advise, and build.
Professionally, my career has focused on the intersection of operations, compliance, customer experience, and technology. I’ve held senior leadership roles and provided hands-on consultancy at companies such as Petal, GreenSky, and Thrive Financial, where I specialized in regulatory compliance, audit readiness, and the construction of scalable Policy & Procedure frameworks. Across these environments, I’ve authored and implemented dozens of audited operational policies that successfully withstood bank partner examinations and regulatory scrutiny, directly enabling growth, funding relationships, and platform trust.
In parallel with compliance and operations, I’ve developed formal training in software development life cycles, working closely with engineering teams to translate business, regulatory, and operational requirements into executable technical solutions. I also have hands-on training in SQL, allowing me to work directly with data, validate reporting logic, and bridge the gap between product, compliance, and engineering teams.
What ties my work together is a simple belief: execution matters as much as intent. Fintech startups don’t fail because they lack ideas — they fail because they don’t know how to navigate a world where there are historical rules, mores and norms that aren’t written down or widely available unless there is someone to act as a guide AND PROVIDE TOOLS. I work with founders and leadership teams to ensure that operations, compliance, and technology scale together, creating durable businesses that earn the trust of customers, partners, banks, and regulators alike.
Today, I continue to advise and operate alongside startups and growth-stage companies, helping them turn complexity into clarity and ambition into execution.
Company
Integris Solutions is a pre-seed stage fintech SaaS company building Integris Comply™, the first automated compliance monitoring platform purpose-built for lenders and financial services companies. While lenders spend over $60 billion annually on compliance and another $60 billion in the last five years on regulatory enforcement actions, 70% of those actions occurred simply because companies failed to follow their own written policies and procedures — a problem no existing technology solution has solved at scale. Integris Comply™ closes that gap by allowing lenders to upload their own policies and procedures, connect their loan execution data, and automatically monitor 100% of lending activity against their own documented intent — delivering real-time compliance scores, error reports, and remediation workflows that give bank partners, investors, and regulators the evidence-based assurance they demand. Founded by a team of seasoned operators from Capital One, GreenSky, Petal, and Paymerang, Integris is targeting a $61 billion tangible addressable market with an initial go-to-market focus on point-of-sale lenders, Buy Now Pay Later providers, early wage access companies, and debt consolidation providers.
Funding Stage
Pre-Seed
Funding Raised
None/Bootstrapped
Team Size
Just Me/Co-Founders
Annual Revenue
$0 to $100k
Founded
2026
Industry
Finance
Skills
Financial Services Industry
Spent over two decades helping financial services organizations scale responsibly.
Fintech Industry
Specialized in the fintech sector, navigating historical rules and norms to build durable businesses.
Operations Management
Over two decades of experience helping financial services and fintech organizations scale responsibly through effective operations management.
Regulatory Compliance
Specialized in regulatory compliance, audit readiness, and constructing scalable Policy & Procedure frameworks that withstood bank partner examinations.
Regulatory Success
Successfully authored and implemented policies that withstood bank partner examinations and regulatory scrutiny.
Policy Development
Authored and implemented dozens of audited operational policies to ensure regulatory adherence and enable growth.
Audit Readiness
Extensive experience in preparing organizations for regulatory audits and ensuring frameworks meet scrutiny.
Customer Experience Management
Focused on the intersection of operations, compliance, and customer experience within financial technology.
Lending Industry
Extensive experience in the lending sector, including oversight and controls.
Senior Leadership Roles
Held senior leadership roles at prominent financial services and fintech companies.
Consulting
Provided hands-on consultancy to startups and growth-stage companies in financial services and fintech.
Process Management
Skilled in process management, quality assurance, and back-office operations for financial services.
Requirements Engineering
Translated business, regulatory, and operational requirements into executable technical solutions.
Training & Development
Developed formal training, including in software development life cycles.
Data Validation
Utilizes SQL skills to validate reporting logic and ensure data accuracy.
Experience
founder
Founder, Advisor, Operator
Integris
Advising and operating alongside startups and growth-stage companies, helping them turn complexity into clarity and ambition into execution. Developing an end-to-end compliance monitoring system for originating banks and scaling fintechs.
Helping scaling Fintechs author and refine policy and procedures; deploying software for compliance monitoring to solve manual review challenges.
job
Chief Operating Officer
Thrive Financial
Reporting to the co-founders and responsible for new merchant sales, merchant account management, merchant contract negotiation, consumer application and loan support, cost of service, merchant and consumer satisfaction, as well as operational compliance, risk, and the construction of all of Thrive’s Operational procedures, processes and vendors.
In less than 1 year, developed a full suite of Policy, Procedure and documented artifacts that have passed multiple bank audits, directly leading to the attainment of originating bank partnership and debt facility bank partnership agreements. ♦Launched lending with national inground pool builders to include contract negotiation, and location by location onboarding leading to over $200K in loans in less than one month. ♦Serve as Point of contact for the Co-Founders, Board, Bank Partners and Compliance advisors for employee hiring, onboarding, change management practices, quality oversight, risk event management, fraud investigation, know your customer and merchant onboarding
job
Head of Operations
Petal
Reported to the CEO. Managed all internal and external support operations, contact center operations including customer support, complaint remediation, collections, Fraud mitigation, and risk ops. Managed inbound contact center departments, including customer support, collections, fraud, complaints, escalations, and credit operations.
♦Managed $2MM budget successfully from 2019-2021 ♦ Led a $500K project to bring operations in-house including customer service, credit reviews, disputes, complaints, and back office, delivering projects in 6 months with no service interruption. ♦Designed/implemented pay scales, customer-centric work environment, and employees’ physical workspace. ♦ Completed total volume/needs analysis, measuring, managing, and reporting on cost of service, head count, and overall WFM strategy for 3-year growth road map for 2019-2021. ♦ Identified and evaluated state-of-the-art technologies, defining user requirements and establishing technical specifications, production, productivity, quality, and customer service standards. ♦ Evaluated telephony and multi-channel ACD management platforms, selecting Zendesk Talk and driving desktop costs below $400 per user. ♦ Leveraged operational performance to gain approval for further growth from the issuing bank.
job
Senior Vice President Customer Operations
GreenSky
Reported to the COO. Strategic oversight of all aspects of enterprise operations, including customer service, credit underwriting, quality, back-office services, training and workforce management. Led strategies to standardize cost-effective labor and technology solutions across 2 internal sites with 250 FTEs. Supported all processes and procedural implementation that lead to Initial Public Offering in 2018-valuing GreenSky at over $3.6 Billion. Responsible for managing corporate clients including The Home Depot, Renewals by Anderson, and Champion Windows.
Improved NPS from 12% to 30% in 15 months across all business units. ♦ Partnered with IT to launch a self-service portal, transitioning from payment coupon books to account statements to optimize customer transparency. ♦Launched inside sales team in 2016 generating another ~$10mm in monthly revenue ♦ Reduced account-servicing costs from $10/account to less than $6 in 24 months. ♦ Continuously exceeded financial GM objectives month-over-month. ♦ Instituted agent-leveling and career-pathing programs, reducing attrition from 110% to 60% annually ♦ Developed, launched, and managed back-office strategy, supporting NPS initiatives and improving scores, lifting customer experience from 12% to 30%.
job
Vice President Accounts and Operations
Canopy Servicing
Reporting to CEO and Founder, accountable for leading the strategic expansion of our client base and partnership ecosystem-including strategic investments. Responsible for ensuring all leads are worked according to sales strategy and partitioned for strategic investment, partnership, or direct sales acquisition accordingly. Manage, measure and report upon the existing client base and accountable for all renewal activity. Currently manage business development and account manage resources for the CEO. Spearhead the identification and development of joint venture opportunities where Canopy technology enables seamless collaboration across banks, fintechs, payment processors, and issuer processors. Act as subject matter expert in unsecured lending and product development including User Interface advancement, design and implementation of data schema and new feature prioritization.
Generated over $500k in new revenue from 4 commercial sales in the same year. Managed cross sell and renewal of largest client adding an additional 250K in net new revenue. Managed a team of Client Success managers who had achieved less than 10% attrition of clients between 2021 and 2023 and 0% attrition in 2025. Successfully rolled out loan lab, compliance guard, Canopy Data Direct and Canopy Connect products across all customers.
job
Vice President Accounts and Operations
Canopy Servicing
Reporting to CEO and Founder, accountable for leading the strategic expansion of our client base and partnership ecosystem-including strategic investments. Responsible for ensuring all leads are worked according to sales strategy and partitioned for strategic investment, partnership, or direct sales acquisition accordingly. Manage, measure and report upon the existing client base and accountable for all renewal activity. Currently manage business development and account manage resources for the CEO. Spearhead the identification and development of joint venture opportunities where Canopy technology enables seamless collaboration across banks, fintechs, payment processors, and issuer processors. Act as subject matter expert in unsecured lending and product development including User Interface advancement, design and implementation of data schema and new feature prioritization.
Generated over $500k in new revenue from 4 commercial sales in the same year. Managed cross sell and renewal of largest client adding an additional 250K in net new revenue. Managed a team of Client Success managers who had achieved less than 10% attrition of clients between 2021 and 2023 and 0% attrition in 2025. Successfully rolled out loan lab, compliance guard, Canopy Data Direct and Canopy Connect products across all customers.
VP of Accounts
Canopy Servicing
Reported directly to the CEO and Chief Revenue Officer. Key driver in encouraging the health, expansion, retention, and growth of a $5MM client portfolio
♦In two years of service generated 5 new clients, expanded relationships with two existing clients to bring annual revenue from sub $1MM to over $5MM. ♦Served as the trusted point-of-contact for customers, beginning from the full sales cycle,, through onboarding, project success, and renewals. ♦Responsible for driving an additional ~20% in cross sell revenue through the sale of ancillary products. ♦Upgraded 5 existing customers from non-minimum contracts to minimum requirement contracts in 2021, driving over $225K in annualized revenue.
Senior Manager US Card Operations
Capital One Financial
Reported to VP , Card Servicing Operations. Managed an internal site and 4 outsourced domestic/offshore sites (400 total FTEs). Led the inside sales team, offering new card and credit education products to consumers in the branded card, subprime, and prime verticals. Drove revenue growth/profitability and developed business strategies in the face of shifting consumer and regulatory behavior. Served as vendor manager.
♦ $15MM P&L, meeting $100MM annual NPV revenue goals for card acquisition/consumer product offerings. ♦ Instituted new call flow content and training programs, delivering 100% monthly metric scorecard goals for 6 consecutive months. ♦ Increased C-Sat scores from 75% to 90% between 2010 and 2012. ♦ Exported best practices from the internal call center to BPO suppliers, improving cross-sell conversion rates from 39% to 45% on eligible calls. ♦ Won “Circle of Excellence” nomination for moving productive-to-paid metric from less than 50% to 75%+ in a 3-month period.