Stephen Burkhardt
Founder @ StrikeCraft · Newark, California, US
Open to advisory
Product · Engineering & Tech
Stephen is a Founder @ StrikeCraft who advises early-stage founders. Happy to help with practical next steps, reviews, and intros where relevant. Areas I advise on: Technology, Product, Other, Industry, Sports, Personal.
Makes warm intros to
5
Hours / month
About Stephen
I'm a husband and father of two beautiful children. Baseball is a big part of my life, following my New York Yankees, coaching, and playing in my league.
My career has been a jack of all trades. I've gone from roofing to repairing computers to building teams for companies just starting to establish themselves. I enjoy telling it like it is and expect the same in return.
I've had the hunger to build something but lacked the idea. While coaching my son's baseball team, I noticed gaps in planning and communications. There were many single solutions, but none that fully encompassed running a team. I finally had an idea that I started to run with, and for the past year I've been working on StrikeCraft to manage both teams and full organizations.
Company
StrikeCraft
StrikeCraft.app
Sports organization and team management system to handle all items a team needs. From streaming the game to tracking your pitcher's arm health.
Funding Stage
Seed
Funding Raised
None/Bootstrapped
Team Size
Just Me/Co-Founders
Annual Revenue
$0 to $100k
Founded
2024
Industry
Sports
Skills
Leadership
Management and coaching baseball and customer focused teams.
Management
Experience building teams for companies.
Product Management
Developing StrikeCraft, a sports team management system.
Technology
Building a technology product, StrikeCraft.
Sports
Experience coaching and participating in baseball.
Entrepreneurship
Founded StrikeCraft to manage sports teams and organizations.
Founder
Founded StrikeCraft.
Experience
job
Founder
StrikeCraft
Developing a sports organization and team management system.
Started StrikeCraft to address gaps in sports team management.
job
Technical Support Manger
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Technical Support Manger
Lockstep
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Vice President of Customer Experience
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Senior Technical Support Advisor
Apple
job
Technical Support Manger
Corsair
Led a team of 50 support agents successfully handling over 800 service tickets a day while maintaining a CSAT of 90% and an NPS of 48% from 30% when I came on.
job
Technical Support Manger
Lockstep
Led a team of five support agents aiding B2B SaaS clients, ranging from small businesses to enterprises, while maintaining a CSAT of 95% and an NPS of 70%. Built policy and procedures to continue improving satisfaction.
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Vice President of Customer Experience
Jasper Card
Established a customer service department, recruited and trained five agents, and integrated a third-party call center to ensure banking compliance. Achieved a 90% CSAT and an NPS of 80%. Developed policies and procedures from scratch using innovative approaches. Managed escalations from technical and customer support staff