Luke Ivanov
At FlexusNet, our mission is to bridge the gap between businesses in need of professional IT services and skilled engineers ready to deliver exceptional results. We're committed to making IT services accessible, reliable, and affordable for businesses nationwide, ensuring that technology empowers growth rather than hindering it.
Founder · Tampa, FL, USA
About Luke
Results-driven IT Lead with 15+ years of experience managing cross-functional teams and delivering strategic business solutions in managed services and enterprise IT.
Currently at FlexusNet in Tampa, Florida, I am building high-performing teams, optimizing technical support and vendor management, and driving customer success in complex environments. My career has been defined by a commitment to excellence—evidenced by awards such as the 'Extra Mile' (2017) and 'Let’s Be Incredible' first place (2016) from Cisco and OnProcess Technology for outstanding service.
I hold certifications in No Code AI and Machine Learning from MIT (2025), ITIL, and Network Protocols & Architecture, allowing me to blend traditional IT leadership with emerging technologies like data science and AI-driven solutions.
Fluent in English, Bulgarian (native), and Russian, I bring a global perspective to collaborative projects. Passionate about IT service management, digital transformation, and continuous improvement, I'm dedicated to creating value through professionalism, ownership, and innovation.
Open to connections in managed services, IT leadership, AI, and technology consulting.
Company
FlexusNet
www.flexusnet.com
MSP company. We are offering technicians for nationwide HW installations. Trying to get more clients who are interested in our services - www.flexusnet.com. May need some ideas for AI automation to target specific positions.
Funding Stage
Unsure
Team Size
1-5 employees
Annual Revenue
$0 to $100k
Location
Tampa, FL, USA
Founded
2025
Industry
Technology
Skills
Technology
Possesses deep experience and knowledge within the technology industry.
Bulgarian Language (Native)
Native speaker of Bulgarian, providing a strong linguistic foundation.
Strategic Business Solutions
Skilled in developing and delivering strategic IT solutions that align with business objectives.
Managed Services
Extensive experience within the managed services sector, optimizing support and vendor relationships.
Project Management
Experienced in leading projects and ensuring successful delivery of strategic business solutions.
Enterprise IT
Proficient in managing and operating within complex enterprise IT environments.
Technical Support Optimization
Focuses on optimizing technical support processes to enhance efficiency and customer satisfaction.
Professionalism
Demonstrates a strong commitment to professionalism in all aspects of work.
Team Management
Experienced in managing cross-functional and high-performing IT teams to achieve organizational goals.
IT Leadership
Possesses over 15 years of experience leading IT teams and delivering strategic business solutions.
Ownership
Exhibits a strong sense of ownership and accountability for projects and outcomes.
English Language
Fluent in English, enabling effective communication in diverse professional settings.
Awarded for Outstanding Service
Recognized with 'Extra Mile' and 'Let’s Be Incredible' awards for exceptional service delivery.
ITIL
Certified in ITIL, applying best practices for IT service management.
AI-driven Solutions
Develops and implements AI-driven solutions to solve business challenges.
No-Code AI
Holds a certification from MIT in No Code AI, indicating knowledge in AI development without traditional coding.
Data Science
Applies principles of data science to enhance IT solutions and decision-making.
AI Automation
Explores ideas for AI automation to improve business processes and client targeting.
Innovation
Dedicated to fostering innovation in technology solutions and business practices.
Continuous Improvement
Committed to continuous improvement in IT service management and operational processes.
Russian Language
Proficient in Russian, adding to a global communication skillset.
Vendor Management
Adept at managing vendor relationships to ensure optimal service delivery and cost-effectiveness.
Digital Transformation
Passionate about driving digital transformation initiatives within organizations.
Global Perspective
Brings a global perspective to collaborative projects through multilingualism and diverse experience.
Customer Success
Dedicated to driving customer success in complex technical service environments.
Machine Learning
Certified in Machine Learning from MIT, demonstrating foundational knowledge in ML concepts.
Client Acquisition
Actively seeking to acquire new clients for professional IT services.
Hardware Installation
Involved in offering and managing nationwide hardware installation services.
Technology Consulting
Open to connections and opportunities in technology consulting.
Business Development
Engaged in efforts to expand client base and grow business services.
Target Marketing
Identifies and targets specific positions for business development and client acquisition.
Experience
job
IT Lead
FlexusNet
Responsible for building high-performing teams, optimizing technical support and vendor management, and driving customer success in complex environments for an MSP company providing nationwide hardware installations and IT services.
Successfully built and optimized operational processes, managed vendor relationships, and fostered customer success within FlexusNet's managed IT services, aligning with their mission to make IT services accessible and reliable.
job
Senior IT Leadership Roles
IT Industry
Managed cross-functional teams and delivered strategic business solutions across managed services and enterprise IT environments over 15+ years.
Accumulated over 15 years of experience leading IT teams and delivering impactful strategic business solutions, demonstrating sustained commitment and expertise in the field.
education
Network Protocols & Architecture Certification
Unspecified
Completed a certification focused on the fundamentals and advanced concepts of network protocols and architecture.
Earned certification in Network Protocols & Architecture, solidifying expertise in networking principles.
education
No Code AI and Machine Learning Certification
MIT
Completed an advanced certification program focusing on No Code AI and Machine Learning principles and applications.
Obtained certification in No Code AI and Machine Learning from MIT, enhancing expertise in emerging technologies.
milestone
'Extra Mile' Award (2017) & 'Let’s Be Incredible' Award (2016)
Cisco and OnProcess Technology
Received recognition for outstanding service and commitment from prominent technology companies.
Awarded the 'Extra Mile' by Cisco in 2017 and 'Let’s Be Incredible' first place by OnProcess Technology in 2016, highlighting exceptional service delivery.