Michael Broome

Michael is a skilled professional with over 25 years of experience in the healthcare, financial, and business solutions industries and an MBA. His expertise in IT Operations, Product Management, and Project Delivery is a valuable asset for NimbleOps, where he is the founder and CEO. As a transformational leader with a strategic mindset, he has a proven track record of aligning product strategy with broader business goals, and a collaborative approach that fosters cross-functional teamwork resulting in operational efficiencies. Michael's experience in product and operations, particularly his success in implementing Agile methodologies and establishing feedback loops, would be instrumental in driving NimbleOps' AI product development and ensuring to exceed customer outcome expectations. Additionally, his experience in workforce development and his overall skills in critical thinking, problem-solving, and business analysis align well with the leadership needs of a growing tech company. His entrepreneurial spirit and focus on creating a "business moat" suggest that he would be proactive in identifying opportunities and establishing a competitive advantage for NimbleOps. For NimbleOps customers, with Michael’s leadership, the organization will create measurable value with the implementation of our end to end operations technology.

Mission-Aligned Product Innovation & Impact
• Led development of 11 custom SaaS healthcare applications, improving patient-provider workflows and site operational performance.
• Built HIPAA-compliant Charge Capture platform during COVID-19, reducing missed charges and saving $750K annually.
• Developed internal tools aligned to company mission and care delivery goals, resulting in operational efficiencies and improved health outcomes.
Revenue Growth Through Product Strategy
• Launched subscription-based tools and self-service solutions that created new revenue streams and reduced manual costs.
• Designed and implemented product operations prioritization model, improving SLA compliance from 70% to 95% and optimizing development resources.
• Defined KPIs tied to customer adoption, operational savings, and net new revenue, integrating them into business reviews.
Leadership & Team Development
• Mentored a team of 6 Product Managers driving enterprise-wide digital initiatives.
• Built a culture of innovation, inclusion, and continuous improvement through coaching and goal alignment.
• Fostered internal partnerships across engineering, operations, marketing, and compliance to support mission-driven product execution.

Professional Experience
Vituity, Inc. — Senior Manager, Product Management
2018 – Present
• Drive company-wide product strategy for clinical, operational, and administrative SaaS products.
• Collaborate with engineering, design, and business stakeholders to launch solutions that enhance care delivery and financial performance.
• Define product vision, prioritize features using stakeholder input, and track KPIs tied to adoption, efficiency, and revenue.
• Lead customer discovery efforts, including user interviews, workflow analysis, and voice-of-customer integration into roadmap decisions.
Blackhawk Network — Project Manager, SaaS Solutions
2013 – 2018
• Oversaw enterprise SaaS integration for digital gift card reconciliation across financial partners.
• Managed client onboarding and delivery of operational reporting tools, with emphasis on scalable implementation.
Accenture, Pactera, ServiceSource — Product & Integration Consultant
2009 – 2013
• Led multi-year digital transformation initiatives for enterprise insurance clients, improving underwriting workflows and cross-system data consistency.
• Delivered regulatory-driven feature updates with tight UAT and release planning, using BDD and Agile methodologies.
• Implemented customer feedback loops and analytics processes to improve product usability and drive market differentiation.