Experienced in customer support, digital marketing, and system administration. Currently working as a Customer Support Agent at CCI Rwanda, with a strong background in multilingual communication (English, French, Kinyarwanda), project coordination, and analytical problem-solving. Certified in Digital Marketing (Cambridge/UniAthena), Coding (Rwanda Coding Academy), and Peacekeeping Training (AEGIS). Skilled in Microsoft Office, especially Excel for financial modeling, and adept at guiding startups and professionals in improving communication, efficiency, and digital presence.