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Kelly Olson

Customer leader (CCO/VP Customer Success)

Bio

-->Built and led customer success with a startup on the journey from Series A to Series B, and worked closely with the founders/board to dial in revenue metrics to maintain $5M ARR through an economic downturn.

-->Increased agency client satisfaction rate by 10%+ through process improvement initiatives while representing the voice of the client across verticals on $1M retainer.

-->Established partner program that generated additional $14M in revenue over 4 years using multi-channel strategies and scaled process.

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Areas of Expertise

Marketing StrategyCustomer RetentionCustomer ExperienceCustomer EngagementGrowing RevenueClient ServiceAgency Leadership