Customer support and technical operations professional with 20+ years of experience spanning SaaS, technical support, customer experience, client operations, CRM administration, and process optimization. Experienced supporting high-growth startups and enterprise-level customers across fast-paced remote environments, with a strong focus on troubleshooting complex issues, improving workflows, and delivering exceptional customer experiences.

Known for combining strong technical aptitude with naturally empathetic communication, allowing me to effectively support both customers and internal teams ranging from frontline users to leadership stakeholders. Skilled in SaaS (Including Fintech and Social Media) support operations, escalation management, Salesforce, JIRA administration, QA validation, onboarding, documentation, workflow improvement, and cross-functional collaboration.

I specialize in helping businesses improve customer experience operations, streamline support processes, strengthen escalation handling, and bridge the gap between technical systems and human-centered service.