Director of Customer Success | Revenue Retention & Escalation Leadership

I’m a senior Customer Success leader with 18+ years of experience leading customer retention, renewals, escalations, and service delivery for complex, high-value clients. I’ve built and scaled CS organizations that sit directly at the intersection of revenue, delivery, product, and executive stakeholders.

I specialize in real-world decision making, not theory — helping leaders and operators navigate:
• High-risk renewals and churn scenarios
• Executive-level customer conversations
• Escalations that threaten revenue or relationships
• Misalignment between Sales, CS, and Delivery
• Burnout, overload, and accountability gaps inside CS teams

I’ve owned outcomes, not just strategy — carrying renewal responsibility, managing difficult customer situations, and serving as the escalation point between customers, internal teams, and executives.

How I help on calls:
• Pressure-test decisions in real time
• Help you think through renewal, escalation, or org-design challenges
• Offer clear, practical guidance you can act on immediately
• Share what actually works in live customer environments

If you’re dealing with churn risk, executive pressure, internal chaos, or unclear ownership, I help you cut through noise and get to the right move faster.