Whether you are requiring advice on the best use of your current technology capabilities, or looking to implement new capabilities in your contact centre or unified communications operations, I can assist. With over 15 years experience as enduser, consultant or vendor I have developed for many global organisations technology roadmaps, operations optimisation / transformation strategies, customer service improvement plans & supporting business cases. I am experienced in both voice based and multimedia channels as well as the use of the latest trends such as analytics. I specialise in understanding end user requirements, communication of these to technology teams and the validation of technical proposals to business users. Extensive experience with Avaya, Genesys, Cisco & Siebel solutions
Based on my 15+ years of experience in the Contact Centre technology space and given the requirements you have outlined for high volume inbound & outbound calling I would look at solutions from Avaya, Genesys or Cisco. there are others around but these have a history in Contact Centre
Each of these vendors offer premise based as well as cloud based options.
Let me know if you would like to have a call to discuss further.