Thomas Kline Customer service focused IT Specialist

IT Support Analyst
Takata Corporation

Provided extensive user support for 1400 users where I participated in a large variety of Desktop administration,
help-desk/desktop support tasks.
Created and administered user and group accounts in Active Directory, Exchange &
Office 365 administration. Migrated users to Office 365
Established network shares.
Upgraded and configured hardware.
Installed and configured various operating systems and other proprietary software.
Provided solutions for users with network connectivity problems.
Lead technician for remote re-call facility.
Used & configured SCCM to deploy windows 10 images to PC's.Extensive support and administration of Bar code scanners along with Mobile Device Manager SOTI Mobi Control.
Configuration and support Life-size video conferencing system and Crestron room automation.

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