Top Skills
Leadership
Management and coaching baseball and customer focused teams.
Management
Experience building teams for companies.
Product Management
Developing StrikeCraft, a sports team management system.
Bio
I'm a husband and father of two beautiful children. Baseball is a big part of my life, following my New York Yankees, coaching, and playing in my league.
My career has been a jack of all trades. I've gone from roofing to repairing computers to building teams for companies just starting to establish themselves. I enjoy telling it like it is and expect the same in return.
I've had the hunger to build something but lacked the idea. While coaching my son's baseball team, I noticed gaps in planning and communications. There were many single solutions, but none that fully encompassed running a team. I finally had an idea that I started to run with, and for the past year I've been working on StrikeCraft to manage both teams and full organizations.
Elevator Pitch
Sports organization and team management system to handle all items a team needs. From streaming the game to tracking your pitcher's arm health.
Industry
Sports
Website
StrikeCraft.app
Team Size
Just Me/Co-Founders
Funding Stage
Seed
Funding Raised
None/Bootstrapped
Annual Revenue
$0 to $100k
| Skill | Strength | Explanation |
|---|---|---|
| Leadership | 90 | Management and coaching baseball and customer focused teams. |
| Management | 90 | Experience building teams for companies. |
| Product Management | 85 | Developing StrikeCraft, a sports team management system. |
| Technology | 80 | Building a technology product, StrikeCraft. |
| Sports | 75 | Experience coaching and participating in baseball. |
| Entrepreneurship | 60 | Founded StrikeCraft to manage sports teams and organizations. |
| Founder | 60 | Founded StrikeCraft. |
Title
Founder
Position Description
Developing a sports organization and team management system.
Accomplishment Notes
Started StrikeCraft to address gaps in sports team management.
Title
Technical Support Manger
Position Description
Accomplishment Notes
Title
Technical Support Manger
Position Description
Accomplishment Notes
Title
Vice President of Customer Experience
Position Description
Accomplishment Notes
Title
Vice President of Customer Experience
Position Description
Accomplishment Notes
Title
Senior Technical Support Advisor
Position Description
Accomplishment Notes
Title
Technical Support Manger
Position Description
Led a team of 50 support agents successfully handling over 800 service tickets a day while maintaining a CSAT of 90% and an NPS of 48% from 30% when I came on.
Accomplishment Notes
Title
Technical Support Manger
Position Description
Led a team of five support agents aiding B2B SaaS clients, ranging from small businesses to enterprises, while maintaining a CSAT of 95% and an NPS of 70%. Built policy and procedures to continue improving satisfaction.
Accomplishment Notes
Title
Vice President of Customer Experience
Position Description
Established a customer service department, recruited and trained five agents, and integrated a third-party call center to ensure banking compliance. Achieved a 90% CSAT and an NPS of 80%. Developed policies and procedures from scratch using innovative approaches. Managed escalations from technical and customer support staff
Accomplishment Notes