One of the sayings I hear from talented managers in product development is, “good enough never is.” It’s inspirational, always calling the team to try harder and do better. It works to undermine excuses for poor or shoddy work. And, most importantly, it helps team members develop the courage to stand up for these values in stressful situations. Especially in teams that are managing by objectives (or OKRs), the pressure to deliver is intense. Under such pressure, the temptation to cut corners, to quit prematurely, or to hand off shoddy work to another department is overwhelming. It requires courage to stand up and say: “this work is simply not good enough. Sure, we could get away with it, but that’s not how we work.” Good m...
“You didn’t ask.” Of all the things a business should hope to never hear the customer say, this has to rank near the top. Because it is so easily avoidable. Because the fault for never asking falls entirely on your shoulders. There are even automated tools to help you learn more about what your customer is thinking – to ask without asking!
UserCompass automatically sends NPS (net promoter score) surveys so you can know what your customers really think of you and so you can track their loyalty over time.
Currently, UserCompass surveys your Stripe customers. All you have to do is connect your Stripe account. Then UserCompass will automatically send NPS surveys and give you their feedback.
The service strategically waits three days from the t...
Product strategy is the combination of a high-level vision of what your company is going to accomplish and the steps you’re going to take to get there. Basically, you’re turning your product vision into your product roadmap. It’s something of a transitional step in the top-down process of transforming your grand vision for your startup into an actual, profitable product.
Most companies have more than one product strategy. In addition to an overarching product strategy that applies to the direction the whole company is headed, if your company has more than more product, then each one is going to need its own product strategy.
For many startups, the overarching product strategy and the specific product strategy over...
Boris Wertz is the founder of VersionOne Ventures, an early-stage fund that has made over 35 investments in consumer Internet, SaaS, and mobile companies across North America. Clarity sat down with Boris to discuss how to find funding sources, how (and how much) to ask, and crafting the perfect pitch.
In order to raise money, most startups go through the same process: create a pitch deck, and then pitch it to investors.There are many types of investors, such as institutional investors who invest other people’s money, angel investors who invest their own money, and venture capitalists who privately or publicly provide total capital for a new venture.
Where can you find funding?
First, you should think about what the right funding is. Everyon...
Do you want to become a millionaire? Asking doesn’t make much sense—Who wouldn’t want to be? But WHY? WHAT motivates you? And HOW to fulfill that motivation and become a millionaire? Let us get answers to these questions in the next 2 mins.
It is money which drives your expectations, needs and wants. The thing which helps and assists you in fulfilling them. It is a solution to most of your problems. Money can buy you almost anything, be it freedom, power, comfort, pleasure and the list goes on. Recently the most popular cliche that “Money can’t buy you Happiness” was proven wrong by a study conducted by Cambridge University. According to the study people who spent money in line with their personality traits were the happiest. Y...
The biggest brands in the world become what they are with the help of one elusive ingredient: customer loyalty. In a world over-saturated with scattershot marketing messages, successful companies take the time to truly get to know their customers — their motivations, fears, ideas, and priorities — and tackle customer service with relentless dedication.
If you’re an entrepreneur, this is good news and bad news.
The bad news? You’re likely competing against established brands that have worked for years — or even decades — to build loyalty among customers.
The good news? You can make customer-service commitment part of your company’s mission early on and be hyper-focused on giving a smaller number of customers the best experiences possible.
If you’ve decided to contract out to build a new website for your company, it may be a good idea to look at some of the most commonly made mistakes before you get started.
In the 15 years my web-design firm Intechnic has been in business, we’ve experienced every possible crazy, stressful situation, and have worked hard to find the best solution or compromise in each case. In the spirit of problem solving—and helping others avoid similar issues—I’ve provided a look at some common obstacles we’ve faced, along with suggestions on how to avoid them.
Setting objectives is not enough. Setting SMART (Specific, Measurable, Attainable, Relevant and Timely) objectives is a great place to start, but you must also have a sol...
So, you’ve got an idea for a new web-based business venture and you’re looking to get started on product development.
You don’t know a lot about the direction you’re going to take when building your product or what to do when it comes to market validation. But, you think your idea is a good one. After all, you’ve got some early anecdotal feedback reassuring you of this.
Before you approach investors, focus on building out and maturing your web-based business idea—which can be faster and cheaper than you’d think.
This is the exact situation we found ourselves in with The Audio Hunt around 2 years ago. We adopted the Lean Startup methodology and utilized SEBLOD—A web application builder for Joomla!—as our platform of choice to build and launc...
Thelonious Monk was a fantastic jazz musician, and an amazing band leader. Did he run a tech startup? No. But he could have with all these words of wisdom.
It’s a no B.S. manifesto. Each gig, each song, and each band mate was mission critical to Monk. And our startups need to be treated the same way. It’s easy to get caught up in the busyness. But as founders we have to gather, support, and grow great teams or risk losing the whole endeavor.
Below is Monk’s complete, original list of advice for band members. But let me break it down for you and swap a few musical references with the proper modern startup terminology.
So many of us founders debate ov...
Kim Malone Scott pulls from her years of experience with such notable companies as Apple, Google, Twitter and Dropbox to enlighten us with her unique take on successful management of a team.
If you have the time, check out the video below to hear her great anecdotes firsthand. But if you can’t watch it now, read our summary to learn how to deliver great feedback that will help your employees grow and improve.
It can be tempting to think there’s a proven formula for giving feedback, but Kim asserts that no such formula exists. However she’s of the mind that there are two absolutes.
First, authenticity is paramount. The popular “feedback sandwich” often backfires because you’re actually focused on the negative, so the feedback recipient can ...