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Results for: Customer Support


Yes, exactly what Twilio is capable of. If you need it for just your business, this can be done using simple scripts. Routing is actually the easy part. Voicemails are a bit more involved but they have you covered: https://www.twilio.com/docs/howto/voicemail

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As is my way, I have to answer tangentially: People hate reading documentation. Essentially no one will read the quick start guide, and those who do will have poor retention. This is not just a pithy quote, but driven by years of research into cognitive psychology. You cannot provide training aro...

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I have 12 years experience in ERP solutions like SAP and various others and get this type of question a lot from SME's. I your case you want to provide implementation services and ultimately sign a retainer support contract for 36 months. There are a few good ones out there, start with https://ww...

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HelpScout, ZenDesk or Desk.com. HelpScout (help desk software) would be a great start – less options but even when I ran a 6 person customer support team (with over 500 emails a day), we never needed the complex features of Desk.com. Have one person create 'saved replies' to quickly answer your...

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