It seems that support for a marketplace could be consider a competitive advantage if it's tightly integrated into the transaction, so should this be built in house, or use a 3rd party app to do this. What do AirBNB, Fivver, Thumbtack use?
This really depends on your target audience but Zendesk allows for scalability that most startups need. You would need to gauge the level of knowledge needed for your agents - which is dependent on your startup industry.
For example, if you are a company like AirBNB, you may not need an extensive knowledgebase for your outsourced agents because the website users are not going to ask specific programming questions. However, if you are a technology company, your agents may need backend white-papers to help customers solve functionality problems themselves.
Answered 10 years ago
Access 20,000+ Startup Experts, 650+ masterclass videos, 1,000+ in-depth guides, and all the software tools you need to launch and grow quickly.
Already a member? Sign in