Questions

There are lots of technology to help with that:
1. Some companies link the phone number with the persons account that way reducing the verification time
2. Also by setting up clear categorisation before the client speaks to an agent, this can help direct customer to the most specialise agent.
3. Tracking the problems - sometimes clients are calling cause there is a problem that needs to be resolved, so by having a great system in place you can improve experience and reduce calls

I dont have much more context to share more


Answered 5 years ago

Unlock Startups Unlimited

Access 20,000+ Startup Experts, 650+ masterclass videos, 1,000+ in-depth guides, and all the software tools you need to launch and grow quickly.

Already a member? Sign in

Copyright © 2024 Startups.com LLC. All rights reserved.