Questions

Or should it be split into multiple roles? My co-founder and I are strong at Marketing and Sales, but need help with Ops to deliver our service efficiently. We need to make a top-level hire to design, implement and monitor processes and KPIs. We also need them to handle the day-to-day issues of our team, to take pressure off my co-founder and me. What job title should we use to accurately describe this role? We thought COO, but I'm not sure if this captures it. Or, should it actually be two roles, if it would be hard to find one person with the skillset to do it all?

I've advised a number of companies (from early-stage VC-backed companies to the Fortune 50) on organizational design, and I think I could be helpful here.

It sounds like you're still early stage, and I think you should keep this role with one person to start. As you expand, you can reevaluate job responsibilities.

I think COO or Director of Operations would be suitable. That being said, it would be helpful to understand more about the current set up and what your current titles & responsibilities look like.

I'd be happy to chat on the phone if you would like to discuss in further detail.


Answered 5 years ago

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