More people on the site should chat with the live chat representatives.

I would also recommend adding Facebook Messenger as a live chat option. So many people use it and it builds trust with your brand in a medium they're familiar with. Try this integration [disclaimer - I've never tried it].

Secondly, use the chat interactions as source material for your content marketing. Every question should already be an FAQ answer.
Also build a mailing list using the Facebook pixel from your Messenger interactions - you can do push messaging using FB direct into Messenger which is an awesome replacement for email marketing.
Happy to discuss further if you need.

Answered 5 years ago

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