More people on the site should chat with the live chat representatives.

1. Make sure that the website - the content and design - is engaging. People should want to ask for more information, not ALL information.

2. Be online regularly. Constantly being offline is frustrating. Regular visitors will notice this.

3. Assess their voice and adjust yours as appropriate. Speak simply and provide good examples and links.

4. Never let Live Chat be a replacement for detailed product and service descriptions. It's an addendum.

Answered 5 years ago

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