Questions

Our clients are dental clinics and a good new client spends $10k-$20k with us the first year. In this industry, word of mouth is very important for trust. We have personal relationships with each of our clients. There's one client who likes to nag a bit to get a lower price. I offered the client a 10% referral bonus but she said that she would refer us clients anyways without the fee. If we offer the bonus then it's not internally motivated and we feel like they are doing it for the money but not because of our good service and relationship they have with us.

Hi, it has been my experience and observation over decades that humans sometimes keep good product and service knowledge to themselves. Here are a couple ways you can expand your referral network:
1. Client-based referrals Another form of compensation could be discounting services instead of paying a fee
2. Equipment manufacture reps could refer clinics to you for a commission


Answered 6 years ago

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