As a hospitality executive, what are the essential must-read or must-be-a-part-of industry groups, sites, blogs, publications, etc?
Marriott's "spirit to serve"
Ritz Carlton's book - Gold Standard
Ron Kaufman's books on Service
Jack welch's winning
Successful managers handbook (great for your junior managers)
24 Selling Techniques by Brain Tracy
Answered 9 years ago
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