My goal is to make it quick and easy for our early adopters to provide feedback or chat with our small team while they are using our beta web product. I was thinking of a chat plugin titled "Chat with [CEO's name] now", considering that at this stage 50% of our clients know the CEO personally. Do you have any other suggestions, or any specific customer support platform to use?
You can consider looking at Desk.com (based on Salesforce cloud platform) and Chatter. The same could be customized per your need and user based license system provides some definite cost advantage. The cloud based system provides the ease of accessing the same anywhere and on any device.
Looking for any specific information? Feel free to reach out.