Questions

Hi, We are a small start-up, and we are trying to sell software to some big corporations. The software is sold for less than $3K and several staff members of the companies want to avoid their legal department. Here is the common situation that I have experienced, and I would like to know if I am taking a big risk accepting this way to proceed: The company ask for a quote, but they do not want us to leave a line for them to sign. They will create a purchase order, but they will never sign the terms and conditions or a contract, and they expect me to sign it. In the quote I add a line that says, " all services are provided under my company terms and conditions". The software is re-distribute with a license, so if after a year they do not pay the license will expire and they will not longer be able to use it. The question is that if I sell the software just signing the purchase order, is there any danger for my business that I give them some rights? Thanks

I work in the public sector, and in my experience terms and conditions still bear culpability. If your clients want you to sign their PO because they don't want to deal with contracts and their legal team, and it has terms and conditions, then I would consult your leadership or legal team. Maybe one of them could sign it.

At the same time, even though the contract process is a little laborious, it may be worth it to prevent redoing things every year. You could ask you clients if they have a standard purchasing agreement that you could sign (pending your organization is OK with it). That makes the process usually pretty speedy.

I always focus on the customer experience. I also focus on culpability. Therefore, my happy medium is usually to communicate how valuable our clients are to us, but that a contract is the more secure, and convenient option (especially since you have licensing renewal requirements annually). And then I do everything I can to make the process easy for them.

-Diane


Answered 5 years ago

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