Hi, I provide database administration services. My clients can call (and they do) 24x7 if there is an issue with database. And I don't mind. In the past I have been charging hourly for that. But don't think this is smart on my part. 1h during vacation, weekend, or off-hours is worth more. What are the options of charging for this type of support? The best I could come up with so far is: - charge $X per month where 3h of support are included. - If there is more than 3h per month those get charged at 2x normal billable rate. What do you think? Thank you!

I'd be happy to help you with this. I've run a lot of services businesses with SLAs and different contract/hourly values based on levels of service.

Answered 5 years ago

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