Questions

I already have a website and want to add a store to it. I am looking at Shop Site, Volusion, Big Commerce & Shopify. I have limited tech knowledge on how these work. Things that are important to me are tech support, ease of use, shipping, cost and keeping people on my site rather than taking there somewhere else. Any feedback regarding these woyuld be appreciated

I have many years experience into ecommerce and with various platforms. I currently run 1 Yahoo store, 4 Volusion stores, 1 1shoppingcart store and another one on an old old platform that I won't even mention because it's no longer supported or offered to the public. That said it's should be clear to you that Volusion is my personal favorite. Keep in mind It doesn't matter which platform you choose they all have a learning curve and their own limitations. You'll need to invest time into learning all the in's and out's of the system. I have looked into shopify in the early days and found it very limited but i'm sure it's a whole lot better now. Big Commerce I looked into as well and it looked interesting but figured was already stretched out enough on different platforms that I decided I'd go with Volusion again. The things I like about Volusion is they have great live support and their support database is also well documented and up to date. Once you get to understand the system which isn't very hard and they've made it much more user friendly throughout the years it get's easy to make updates and change things around. Their built in SEO friendly system is also easy to work with. That being said, each plattform have their limitations so you'll really need to write down the main features you can't live without and make sure the platform offers it. Here's one example: We do "buy 3 get 1 free" on many of our products, however this type of feature isn't possible on volusion, so we found a work around and came up with "Buy 4 for the price of 3". Same thing you'll say but not really, customer needs to enter 4 units in their cart in order to get the discount rather than 3 so on a marketing perspective "buy 3 get 1 free" is a better seller. This is one of the things we had to live with.


Answered 9 years ago

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