Questions

We want to open a restaurant (to later be franchised) in a small upscale tourist town with some very unique locals and tourists (lenox, ma). Its a hot spot for organic, local, and fine dining. I am currently creating a survey for the locals and tourists this weekend. My question is if there are any good questions Im leaving out that investors would like to know. This is what I have so far: I give them a choice of three different restaurants-different themes-food types-missions etc. I ask which they would prefer or if they would just prefer their favorite local place over all three choices. I ask if they are a local or on vacation. If they choose one I ask if they enjoyed the food and it was a median price for the town would they frequent it. 1. a few times a week 2. once a week 3. once a month 4. once or twice a lifetime. I dont want to miss an opportunity while Im in front of these people- is there anything else I should be asking -considering the starting point (have not chosen restaurant yet- gathering info on which is most favored) i will also be giving them the website and letting them know if they sign up they can be involved in the choices and also get their first meals free for their family. Thanks! additionally: if you know of any follow up questions I should do after I have gathered the info for which restaurant they would like the most- let me know- thanks!

Here are some good questions to ask in a survey. You can have them provide short answers or choose a rating, depending on the question:

* What did you like best about our services?
* What did you not like about our services?
* What, if anything, has changed about our services since your last visit?
* How would you rate the staff’s ability to meet your needs?
* How would you rate the staff’s willingness to ensure your needs were met?
* How would you rate the staff’s ability to work together to meet your needs?

You can see more questions in this blog from Fieldboom: http://www.fieldboom.com/blog/customer-service-surveys/.


Answered 7 years ago

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