Questions

There are lots of articles and blog posts on SaaS metrics for the typical monthly subscription type SaaS companies, but many of the metrics offered don't translate well to the enterprise/annual contract SaaS world. What metrics work well for businesses that deal with longer lead times, lower churn, and annual recurring revenue?

I agree. I live in a long sales cycle world for software subscriptions so the typical monthly SaaS metrics don't tend to tell me much or work.

I think the same metrics are important but you might calculate them on different time horizons.

I still look at net churn by customer and dollar, ARR, CAC, LTV, ACS, and more.

You can download a lot of these Excel templates for free at my blog. www.TheSaaSCFO.com.


Answered 5 years ago

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