Here are 12 of the top companies with killer customer service techniques: http://www.fieldboom.com/blog/customer-service-examples/. The list includes Amazon, which shouldn't come as much of a surprise.
Features consumers now take for granted – such as product suggestions, customer reviews, and one-click checkout options – all have their origins in Amazon. Going back to our definition of customer service, consumers had no idea such convenience was even possible before Amazon implemented these services and made them par for the course.
While Amazon has its fair share of feel-good customer service stories, it’s the innovative, forward-thinking, customer-facing approach CEO Jeff Bezos and company take that earns them the top spot when it comes to customer service.