Questions

I've run in to this over the years which is why I run a custom development company but we make products for other companies and one has run in to this problem. They are a SaaS company and target individuals as well as small groups. A large group that represents a lot of individuals has reached out and asked for a version of the platform that has some unique logic and workflows specific to how they manage their constituents. Conceptually these modifications can not be made to the core platform so we need to come up with a way to effectively price this arrangement. We would host and own code basically as a SaaS platform unwise to them. Primary concerns How to charge for more than just modification hours. Impact of branching the platform long term with upgrades etc. What have other smart people done in similar situations. We are reluctant to pass on the deal because of its head count and symbolic "lighthouse" name power in the industry.

Determine how much the custom modification is going to cost you in time and cost. Is this a fast track project? so something you have already considered doing but has less of a priority on your current roadmap.
If this is something that is on your roadmap you may what to not charge as much for the fast track. Of course you need to determine this.
If one "lighthouse" company wants your system with some mods then why wouldn't "lighthouse2"? Expanding your market is a good thing.
At the same time how much is this project/mod going to affect your focus on your system and roadmap? Can you afford to delay your roadmap?

As for branching, you need to figure out a way to add this Mod as a module allowing you to easily integrate. You should be building your system in a modular manner anyways. Turn off/off features easily based on customer wants/needs.

Figure out a way to do the mod for the light house customer. :)


Answered 10 years ago

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