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ArticleWhere There's Smoke, There's Fire

Where There's Smoke, There's Fire

A long time ago I was talking to the owner of a huge automotive dealership chain about how he manages so many dealerships at once. I assumed there was some sort of interesting management scheme he was applying, but what he told me shocked me.

"I drive to every dealership throughout the week, walk around, and look for little things. Cars that aren't fully detailed, salespeople in back taking a smoke break when they should be on the floor, or a lower amount of foot traffic in the showroom."

He went on to say "Where there's smoke, there's fire. Every little detail that's missed means someone isn't on the job, and that's how I find out where I'm needed." In a world of OKRs, KPIs, and endless operational meetings, this guy ran a billion-dollar c...


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